Phoebe’s story: from distrust to hope

Context

Phoebe’s journey began in childhood, marked by a profound sense of systemic failure and disappointment from caregivers and professionals. Growing up in local authority care, she developed a distrust in professionals and adults. Vulnerable to violence and exploitation throughout her life, she faced the threat of homelessness when intervention with YouTurn started. Phoebe’s reluctance to seek support from professionals due to previous experiences and impact of trauma posed significant challenges.

Building connection

Despite significant barriers, YouTurn established a vital connection with Phoebe, who eventually shared her traumatic experiences. Phoebe’s behaviours were coping mechanisms for survival, often misinterpreted by professionals as rejection of support. This case underscores the importance of empathy towards trauma-informed interventions and the time needed to build trust. Recognising her coping strategies, shaped by exploitation and neglect, was crucial for developing a supportive intervention plan.

Crisis management

Phoebe confided in her YouTurn case worker about a recent traumatic incident. With YouTurn support, we informed the police while ensuring her safety. YouTurn secured therapeutic support through the Victim Care Support Service and arranged for a drug and alcohol worker from outside the local area. Although Phoebe didn’t complete all interventions, reaching this point was significant. Phoebe’s case worker reassured her it was okay to pause, knowing it was part of her coping strategy, and she might try again when ready. YouTurn also helped Phoebe obtain her birth certificate, deed poll paperwork for her name change, and apply for her provisional driving licence.